Les Kréateurs: kreative rebranding experts focus their marketing, brand, design and advertising know-how to highlight each company’s unique positioning.

home expertise contact

Tag - Strategy

Entries feed

Wednesday, June 16 2010

How bellybuttons get in the way of persuasive copywriting

redaction_persuasive_copywriting

There’s a saying in French that goes: se prendre pour le nombril du monde. While it truly means to think one is God’s gift to mankind, it would literally translate as acting like the world’s bellybutton.

You’ve certainly met with people like that. I remember a girl I once studied with: a brilliant, committed, straight-A student – and pretty good-looking too. But it feels like she’d start every single sentence with “Me, I…”. “Me, I think the green looks prettier.” “Me, I think this font would be nicer”.

Too many websites and company brochures are written with “Me, I” in mind. Clichés like “the North American leader” and “our established company counts on specialized experts with over 40 year experience” pack a lot less punch that you’d think.

You won’t win clients over with a lengthy monologue about yourself. It’s better to show how you’re listening, how you’re interested, how you understand their needs and how you’re the company best positioned to answer them. There’s a reason why “YOU” is considered a top power word in advertising – it comes right after “FREE”.

Persuasive copywriting stays away from self-centered copy

When writing, the client should always be your focus. “YOU” and “YOUR” establish a dialogue between you and your client. A quick way of checking if copy is sufficiently client-focused is to highlight all words like “YOU” and “YOUR” in red, and all “WE” and “OUR” in green. If there’s a lot of red and little green, it doesn’t look good. Give it a try: even this article follows that principle!

So, what about you? Is your copy about your clients, or about your bellybutton?

Wednesday, May 26 2010

The Art of Storytelling: how to tell your brand story (Part 2/2)

brand_storytelling_2.jpg

To read the first part, click here.

Brand storytelling creates value: it’s a subtle form of advertising that creates interest by appealing to your clients’ imagination. Unlike “hard sell” advertising – which shouts and begs for your attention – storytelling makes people want to listen, want to learn more.

Just like there are many great storytellers, from Bob Dylan to Stephen King, there are many ways of telling your brand story.

Continue reading »

Wednesday, May 19 2010

The Art of Storytelling: how to tell your brand story (Part 1/2)

brand_storytelling.jpg

You might think there’s not much to be said about a soft drinks store. But if you have a few minutes to take a look at Galco’s Soda Pop Stop video presentation, you just might have to drop by next time you’re in Los Angeles.

Details make the magic: glass bottles, the owner’s overflowing enthusiasm, his “perfect granddaddy” looks, unusual flavors (like cucumber cola). Everything blends together to tell the charming story of this unusual shop from around the corner, one that feels true and welcoming.

Small businesses are always looking for ways to compete with larger ones. Galco’s Soda Pop Stop is miles ahead of any local supermarket in its specific niche. He has so much more to offer than cheap soft drinks. His clients can enter a wonderful world of exotic and surprising flavors: his world.

That’s what brand storytelling is about. But how can you leverage that potential?

Continue reading »

Wednesday, February 3 2010

Santématique: making health clinics healthier

santématique_logo Ligne séparatrice

The programmers at Logiciels Systhèmes have designed a remarkable software application for the Polyclinique Médicale Concorde, a major health clinic in Laval. After scanning all the doctors’ handwritten information, the software application compiles them to a digital archive. Memos, prescriptions, patient notes, test results: professionals can now browse through all the information by category, date, doctor or specialty.

To market this innovative product on a larger scale, it first needed a solid brand image. And a solid brand image starts with a great name.

Continue reading »

Wednesday, January 6 2010

What bacon salt can teach you about branding

bacon-salt.jpeg

Have you ever heard of bacon salt ?

I asked around the office and got mixed reactions. Many were outright disgusted, several didn’t particularly care. But two people were very curious about the product, and said they’d try it anytime.

By reaching this small, specific crowd, Justin and Dave – two Americans who knew nothing about the food industry, but believed they had a good idea – launched J&D’s Bacon Salt. How did they succeed?

Continue reading »

Tuesday, September 1 2009

The BONE Structure brand design

bonestructure_pub1.jpg

The BONE Structure construction system uses lightweight steel pieces that fit together like a MECCANO construction set. The system makes it possible to build strong, modern houses with distinct flair. Based in Laval, the company is about to launch an aggressive print campaign.

We recently established detailed brand guidelines to make the BONE Structure image as distinctive as its architecture.

Where did we turn to for inspiration?

Continue reading »

Thursday, July 2 2009

Give your brand power using brand rituals

casting_stones.jpg

By giving an action special meaning, you create a ritual. A ritual’s signification is what makes the event unique, special. What would Christmas be without the Christmas Eve dinner, the Christmas tree and gifts? What about a birthday cake without candles? Or a wedding with no rings and no kisses?

In branding, a ritual can transform an ordinary product or service into a true brand experience. Here are but a few successful examples…

Continue reading »

Thursday, June 25 2009

To get more work, you need to learn to say no.

Sounds contradictory, doesn’t it? Still, by trying to cover every base, provide every service, and please everybody, you risk ending up completely unnoticed. People ignore messages that sound like “we’re here to help you fulfill your every need” and “we have a custom-made solution for every project” for two reasons.

First, because specialists dig deeper and generalists only scrape the surface. And besides, by making these bland, generic promises, you risk being just another face in the crowd.

Focus on what you do best, and don’t compromise your vision.

By saying no to some clients, you’ll position yourself to serve others better.

Ligne séparatrice

book.jpg

This excerpt is from our Gold Summit Award winning book, sharing our unique vision of marketing and branding. Download it here!

Thursday, June 18 2009

Don’t just talk about your brand… LIVE IT!

champs_hourra.jpg

Any company can canvas “We’ve got the Best Service!” on every billboard in town. But if emails don’t get answered, if clients are poorly greeted, and if finding a sales associate feels like searching for a bit of cheese in a rat maze, then it becomes pointless.

Continue reading »

Thursday, June 11 2009

Does your brand have a good e-reputation? (Part 2/2)

poussins_punk.jpg

To read the first part, click here.

What people say about your brand on the web becomes your electronic reputation (or e-reputation). While we often think of negative reviews, the web is also rich with opportunities for people to share everything that’s great about your brand. While it’s easy for disgruntled customers to gripe and whine about your company, there are also plenty of dedicated clients who could become your brand ambassadors. All they need is a little help.

Continue reading »

Thursday, May 21 2009

Feeling lost in the marketing zoo? (#5)

**Winner of a GOLD Summit Award**

When times are tough and money is tight, it’s easy to feel this way. How can you be sure that you’re taking the right marketing decisions? Les Kréateurs presents the pitfalls to avoid and the tactics to apply to get the most out of your communications investment.

This week…

routine_shmoutine.jpg

Times are changing: how about your business plan?

”ONK! Feels like I don’t get a good enough return on advertising. I agree there’s not much left after paying my rep commissions, heating bills (a 50,000 sq.ft. warehouse with 20’ ceilings is a nightmare to keep warm), inventory… ONK! Still, I’m the only producer of miniature decorative teaspoons in all of Hudson Heights! Clients have no one else to turn to, right? ONK?”

Sometimes, you need to go back to the drawing board

In time, client habits change: does your business plan take this into account? Have you considered new venues? Could you offer the same service or product with a smaller team? Rather than nesting in an expensive commercial office on Main Street, could you work as a consultant on the road? When the economy is bad, companies that lack a sound business plan become vulnerable. By reviewing your strategy, you make sure your product is profitable before investing in its promotion.

ligne_menu.gif Feeling unsure about a marketing decision? Does your brand feels outdated? Need a second opinion on a project? Drop us a line and we’ll have a talk about it!

Thursday, May 7 2009

Feeling lost in the marketing zoo? (#3)

**Winner of a GOLD Summit Award**

When times are tough and money is tight, it’s easy to feel this way. How can you be sure that you’re taking the right marketing decisions? Les Kréateurs presents the pitfalls to avoid and the tactics to apply to get the most out of your communications investment.

This week…

time_for_a_break.jpg

Marketing requires constant effort

”Chik-a-chik… In an economy like this, there’s no point in throwing money away on advertising. I’ve got plenty of work ahead: no need to panic. I did plenty of marketing last year, chik-a-chak, to ride the wave for a few months. Everything’s under control. Chik.”

When you stop pushing, your marketing loses its momentum

The sales cycle, from first contact to cashing in the final check, can stretch over months. That’s why it’s unwise to stop promoting your business when things are busy, or relying on a successful campaign for too long. Regular promotion allows you to adapt to the market, maintain healthy sales, and invest in your brand image.

ligne_menu.gif Feeling unsure about a marketing decision? Does your brand feels outdated? Need a second opinion on a project? Drop us a line and we’ll have a talk about it!

Tuesday, April 28 2009

Feeling lost in the marketing zoo? (#2)

**Winner of a GOLD Summit Award**

When times are tough and money is tight, it’s easy to feel this way. How can you be sure that you’re taking the right marketing decisions? Les Kréateurs presents the pitfalls to avoid and the tactics to apply to get the most out of your communications investment.

This week…

stop_n_go.jpg

Don’t run around like a headless chicken

”Pa-KAK! I’ve booked an ad for one eighth of a page in the North Shore newspaper! A billboard near the Champlain Bridge for a month! (DRING) Hello? Really!? A last minute deal on editorial advertising in a trade publication? Of course I’m interested! Come to think of it, my website probably needs updating… Pa-KAK! I’m all over the place, there’s no way clients won’t notice me!”

No plan, no results

With constant tight deadlines, there’s a greater risk of mistakes. Without a plan, you could end up connecting with the wrong audience. When you don’t allow time to take a step back and review your decisions, you risk losing some feathers. Establish goals, define a core message to communicate, and find the best way to share it: these are key in getting the best return on advertising.

ligne_menu.gif Feeling unsure about a marketing decision? Does your brand feels outdated? Need a second opinion on a project? Drop us a line and we’ll have a talk about it!

Tuesday, April 21 2009

Does your brand have a good e-reputation? (Part 1 of 2)

poussins_punk.jpg

What people say about your brand on the web becomes your electronic reputation (or e-reputation). You can be sure that if you’re pretty well-known and offer products or services to a broad enough audience, people are talking about you.

You’ve certainly poked around TripAdvisor before booking vacations, or read reviews before buying a CD, a book or a new TV. We have too. In fact, 81% of consumers read reviews on the web before making an important purchase: that’s especially true in harder economic times, when people are more careful.

How can you find out what’s being said about your brand? How can you profit from this immense information potential?

Continue reading »

Feeling lost in the marketing zoo? (#1)

**Winner of a GOLD Summit Award**

When times are tough and money is tight, it’s easy to feel this way. How can you be sure that you’re taking the right marketing decisions? Les Kréateurs presents the pitfalls to avoid and the tactics to apply to get the most out of your communications investment.

This week…

cash_is_king_2.jpg

Now’s not the time to hibernate

”Skit skit… I’m not worrying about this crisis nonsense. I’ve got money. Plenty of money. Just have to be careful about how I spend it. Skit skit… While others tire themselves competing for scraps, I’ll just sit on my reserves and wait for the good times to come around…”

Marketing sleep is hard to wake up from

During the 1981-1982 recession, companies that maintained their advertising investment experienced up to 250% higher growth than competitors who reduced their budget. Putting marketing efforts on hold in order to save money is like hibernating out of your clients’ sight: a dangerous strategy when competition grows fierce. Why not focus on a smaller – and more profitable – market? Now that’s investing wisely.

ligne_menu.gif Feeling unsure about a marketing decision? Does your brand feels outdated? Need a second opinion on a project? Drop us a line and we’ll have a talk about it!

Tuesday, April 7 2009

It’s a lot easier to follow the rules with a rulebook on hand, rather than writing them up as you go!

police.jpg

Graphic and copy standards

A graphic standard guide acts like an instruction manual for your corporate image: it defines standards for all communication tools. It protects your brand investment by insuring continuity.

Continue reading »

Tuesday, March 10 2009

A great game plan means everything

plan_de_match

The kreative rebranding process is a bit like redecorating: you can do it as you go, or with proper planning.

Imagine you use the “as you go” approach – to buy a couch. After visiting a few stores, you fall head-over-heels for a gorgeous contemporary design. Feeling all excited, you just can’t wait to sit back in comfort and you decide to bring it home right away. Turns out it doesn’t look all that great with the current color on the walls… Let’s get the brushes out: we’re repainting the living room! Beige and white, that should fit nicely with the couch. Of course, it’s only once the paint has dried that you realize your entertainment center feels a bit out of place…

Continue reading »

Thursday, February 12 2009

10 points to see how good that new name is

Hello - My Name Is
A product (or company) name is a sizable chunk of its brand image. You’ll hear it every time people discuss the brand. Coming up with an evocative name is often a haphazard process: conversations feel like they’re on a merry-go-round, opinions vary, and the group adopts what seems like an acceptable compromise from the majority. How can you be sure you’ve made the right decision?

Continue reading »